Frequently asked questions

Where do you ship?

We currently sell and ship only to the United States. Shipping is free on all orders, and all prices are in US dollars (USD).

When will my order arrive?

Allow 1–2 business days for preparation and 7–10 business days for shipping. The estimated total is 8–12 business days. Business days exclude weekends and public holidays.

How do I choose a size?

Measure your wall and compare it with the overall dimensions in the product selector. Room photographs show styling ideas and should not be used as a scale guide. Choose a frame and panel style before adding the print to your bag.

Can I personalize a canvas?

Products in our personalized collection include a wording field. Enter your text exactly as you want it printed and check the spelling before checkout.

How do returns work?

Request a return within 30 days after receiving your order. Items must be unused and suitable for resale. Customers pay return shipping for non-merchant reasons; we pay when the issue is caused by us. Refunds are issued within 10 days of receiving an eligible return. No additional refund or restocking fees apply.

What if my order arrives damaged or incorrect?

Use our contact form with your order number and photographs. We will help resolve the issue and cover return shipping for merchant-caused issues.

How can I contact you?

WallArt Folio
Operated by SHEENNY INTERNATIONAL CO., LIMITED
Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong SAR
Email: service@wallartfolio.com
Contact: our contact form