Refund policy

30-day return window

You may request a return within 30 days after receiving your order. We accept returns only for products that are unused and in a condition suitable for resale. Please pack the artwork securely to protect it in transit.

How to request a return

Use our contact form within the return window with your order number, the item you wish to return and the reason. For a damaged, defective or incorrect item, include photos so we can arrange the appropriate resolution. We will provide return instructions.

Who pays return shipping?

• Non-merchant reasons, such as a change of mind or choosing the wrong size: the customer pays the return shipping cost.
• Merchant-caused issues, such as an incorrect, damaged or defective product: WallArt Folio pays the return shipping cost. Contact us for arrangements before sending the return.

Refund timing and fees

After we receive your return, we will check that it meets the condition requirements and issue the refund to your original payment method within 10 days. We charge no additional refund fees and no restocking fees. Your bank or payment provider may take additional time to display the credit.

Return address

WallArt Folio
Operated by SHEENNY INTERNATIONAL CO., LIMITED
Room D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong SAR
Email: service@wallartfolio.com
Contact: our contact form

This is also our company and dispatch address. Contact us before sending your return so it can be matched to your order.

Order changes and exchanges

Contact us as soon as possible if you need to change or cancel an order. Changes depend on whether preparation or dispatch has started. For an exchange, contact us for assistance; the return eligibility and shipping responsibilities above apply.